Frequently Asked Questions
Everything you need to know about shopping secondhand at Thrift+
How do you ensure the quality of pre-owned items?
Every item undergoes a rigorous multi-point inspection by our fashion experts to verify authenticity, check for defects, and assign an accurate condition grade before it is listed.
What are your shipping rates and delivery times?
We offer flat-rate shipping starting at $5.99. Orders are typically processed within 24-48 hours and delivered within 3-7 business days depending on your location.
Can I return an item if it doesn't fit?
Yes, we offer a 14-day return policy on all items. Products must be returned in the same condition as received with all Thrift+ security tags still attached.
How do you determine the pricing for thrifted clothing?
Our pricing is based on a combination of brand value, item condition, current fashion trends, and original retail price to ensure you get the best possible deal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are the items cleaned before they are shipped?
While we professionally steam and sanitize every garment, we recommend that customers wash or dry-clean their pre-loved purchases according to the care label once they arrive.